And the winner of the nostalgia contest is…..

November 21, 2014 by · Leave a Comment
Filed under: Politics, Public policy, The RSA 

Of the many unflattering comments I received on school reports one of the most memorable was: ‘O Levels are for the mediocre and accordingly he passed’. An echoing phrase came to mind when listening to the coverage of yesterday’s by-election: ‘politics is for those seeking to recreate the past, accordingly UKIP won’.

As regular readers will know, the RSA has a new worldview (if you like pictures here’s the animated version). We call it the Power to Create and it is necessary for my argument to recap its main points.

…..Today we have unprecedented opportunity to fulfil the ideal of every citizen living a creative life. This is possible because citizens are becoming better educated and more cosmopolitan and because they increasingly aspire to greater autonomy and self- expression. It is possible also because public, private and civic organisations are beginning to understand that their survival and success depends on tapping into the creativity of citizens, clients and customers. Both of these processes are hugely facilitated by technology, particularly the social web; the greatest accelerator of mass human creativity in world history.

But there are barriers too: Inequality and elitism which deny people the tools of autonomy, meaning and creativity – basic financial assets, data and intellectual property, social networks; the logic of educational institutions and hierarchical organisations which too often treat creativity as the exclusive domain of the few; and a politico-technocratic model which sees citizens as the objects not the subjects of social change.

I try to talk about the Power to Create in any speech I give. While I find it goes down pretty well with young people and the open minded, progressive folk who make up the RSA Fellowship I observe another response when I am speaking to politicians or those who work for them in local or national government.

Whether or not they agree they don’t see the RSA’s analysis as relevant. This may be partly because the critique of hierarchical organisations and traditional policy making is too radical, but there is a stronger source of resistance: Our political class and those who serve them have largely given up talking about the future.

As a former Labour representative and official I find this particularly depressing. Whenever Labour wins power – 1945, 1964, 1997 – it is in part because it has articulated a story of the possibilities ahead. It has described an exciting future and has successfully argued that social democratic values and methods are best placed to seize the opportunities (and address the threats) of that future. Yet today’s Labour Party seems remarkably incurious and unenthusiastic about the 21st century and the deep trends in technology and in human capability and aspiration that could define that century. Tellingly, the most developed critique of Miliband’s direction comes not from future gazers but in the nostalgic nostrums of ‘blue Labour’. (The craven abandonment of progressivism by mainstream and reforming Conservatives is powerfully condemned by Philip Collins in today’s Times).

This is not an argument for blind optimism. From Vladimir Putin to antibiotic resistance, from climate change to the polarising tendencies of financial capitalism, there are many things to worry about, many things we need strong leadership to help us tackle. But you don’t inspire a team only by talking about the fear of defeat. It is through painting a vivid picture of possibility that we gird people’s loins for the hard choices necessary to make that future possible.

As any strategist worth her salt knows, the most important skill in politics is defining the battleground. Most people are uninterested and unaware of policy – except when it goes badly wrong. What matters much more is who defines the problem and thus steals a march in claiming to have the solution. But if the problem is defined as the modern world the winners are those who seem most determined to abandon it.

While politicians are often rather vague about technology and out of touch with the young, I have never known a political class so uninterested in the medium term future as the current crop. Sure, politicians occasionally visit silicon roundabout and genuflect to the billionaire internet whizz kids, but this is tourism not proper exploration or analysis.

And so politics, rather than a fight for that future, is fought on a different terrain – a battle to recreate the past, a past moreover that never really existed.

Who knows how successful UKIP will be in the next election, but if politics continues to descend into a nostalgia competition all bets, indeed, are off.

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Joining up is hard to do

October 27, 2014 by · Leave a Comment
Filed under: Public policy 

Better integrating services around citizens needs is a no brainer. So why is it so difficult?

The five year NHS plan, unveiled last week by my former Downing Street colleague Simon Stevens, has been widely and justly praised. The plan is based on robust arguments and contains many good ideas but, for me, its greatest strength lies in method: Rather than proposing a new national structure, or getting too involved in the detail of policy, it advocates a number of ways to achieve better integration of primary, acute and community care. Local health commissioners and providers are encouraged to consider which model best suits their circumstances while NHS England will focus on providing advice, insight and support for local reform. This enabling, decentralising framework is very welcome and one can only hope that other parts of Whitehall will emulate it.

But I have a major reservation. A key theme of the report is care integration; vertical, horizontal or both. This echoes a recurrent theme in debate not just in health reform but across the public sector. In 1997, for example, Labour said its top priority for Whitehall reform was to produce joined up government. Geoff Mulgan who was given the task of promoting more integrated working has described the rapid and profound disillusionment among civil servants as they saw the behaviour of Labour cabinet members continuously undermine the principles of joining up.

When something has been advocated so often and for so long, yet seems so hard to achieve in practice, we need to ask why.

The case for integration sometimes starts on shaky conceptual grounds. A truly comprehensive Whitehall approach to a major policy goal – like child poverty for example – would involve most major domestic policy departments. But while for some, such as DWP or Education, it would be a key priority, for others, such as the Ministry of Justice or DCLG, it would inevitably be more peripheral. In a complex system full integration of all factors affecting an outcome is virtually impossible. The NHS plan makes the case for health and social care services working better together but says relatively little about areas like housing and employment which are arguably just as important to public health and community resilience.

Just as full integration is impossible at a system level, it is also unlikely at an organisational level. Advocates of integrated solutions are often guilty of the merger illusion, namely that putting functions together in the same organisation is sufficient to make sectionalism subside. But as anyone who works in a large organisation will attest, the fact that managers share the same employer and use the same front door is pretty much irrelevant to whether they put corporate, customer-focussed interests above departmental, producerist ones. Team size is more important than organisational label, which is why some organisational theorists argue that the most productive and creative model of organisations is always to devolve to cross cutting units of around ten to twenty people. Strong integrated, outcome-focussed teams are needed to overcome the natural pull of professional loyalty and hierarchical incentives.

Indeed the three powers framework I advocated in my annual lecture two years ago (itself derived from cultural theory) provides a good basic checklist: Individual incentives, team loyalty and values, and hierarchical authority must all reinforce a shift to integrated working. Often the call from integration comes from the top while individual incentives and day to day loyalties continue to be oriented around functional specialisms.

A shared mission, robust systems and aligned incentives are all vital to the success of integrated models but there is also an important psychological and interpersonal dimension.

I have been working recently with a London local authority trying to join up employment services. Facilitating the meetings, I have been struck by the importance to the process of openness and generosity. In the last event I used the simple device of asking people in the room directly to request help from someone else. Eventually a manager from an agency focussed on employment told a local authority officer that the council’s welfare rights team often helped people increase their benefit entitlement while reducing incentives to work; ‘I know this is their job’ she said; ‘but given how bad long term unemployment is for people, shouldn’t they be focussing more on showing clients how they could be better off in work?’. The local authority officer was impressed and promised there and then that the welfare team would be given a much stronger employability mandate. From this point of discussion, it became easier for people to open up, talk about how they needed help and to start to offer help to others. Yet still I had to confront one senior manager who seemed to find it impossible – despite the evidence – to admit her service was anything but perfect.

Ironically, a problem with the call for integration may be precisely that it sounds so much like common sense. This leads decision makers and managers to underestimate the major and inherent barriers.  A failure to perceive and act holistically is a very human flaw as is the tendency to act tribally and respond to immediate incentives.

Organisational reform may be a necessary condition for integration but, without attending to the psychological and cultural dimensions of what is an inherently challenging human process, such reform will not succeed in putting the joined up needs of citizens first.

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High inequality, low integration – two sides of the same coin?

October 20, 2014 by · Leave a Comment
Filed under: Politics, Public policy, The RSA 

Today sees the second report of the Social Integration Commission, which I chair. It has been published on the same day as the 2014 State of the Nation report of the Social Mobility Commission and there are important overlaps between the reports: Inequality and segregation go together and fuel each other…….

The Social Integration Commission’s first report – which received extensive coverage earlier this year – revealed the degree of poor integration which persists alongside the growing diversity of the British population.  We highlighted that a lack of integration is an issue for all groups. White Britons are as likely to have unrepresentative social networks as people from other ethnic backgrounds, and Londoners’ networks are amongst the furthest away from reflecting the make-up of the communities in which they live.

We also found that one of the most significant areas of poor integration is between people from different social classes. This lack of integration has important and worrying implications for cohesion and economic inclusion.

It is poignant that the Commission’s second report is published on the same day as Alan Milburn’s damning assessment of the UK’s faltering anti-poverty strategy. Our willingness to tolerate poverty and the diminished life chances of poorer citizens is surely not unrelated to the lack of interaction and friendship between our social elite and the disadvantaged. Indeed there is international evidence that inequality levels and mean policies towards the poor go hand in hand with levels of prejudice. The more we think of the disadvantaged as different people to ourselves the less sympathy we have for them and the less support we are liable to give to measures to tackle exclusion.

Milburn’s report makes a number of powerful recommendations, but as I pointed out in my 2011 annual lecture the philosophical and political arguments for greater social justice need to be underpinned by a culture of empathy for those different to ourselves.

Today’s Social Integration Commission’s report provides evidence of the consequences and costs of poor integration for individuals and society. The figures we give in relation to employment, recruitment and career progression, and community health and well-being are estimates; however, using the most robust methodology available and erring on the side of caution, the evidence suggests an overall financial cost to the UK of approximately 0.5 per cent of GDP.

Equally importantly, the report contains important new research showing that people gain from better integration and that the small steps taken to help people mix lead to significant benefits in the future.

UK society is a tolerant society that has coped pretty well with some of the potential tensions of increasing diversity; despite some of headlines we have garnered this morning, it is not the Commission’s intention to spread doom and gloom or to be alarmist. I would summarise our argument as follows: tolerance is not enough, but it need not be hard to do more. Exactly what that ‘do more’ might involve will be the focus of our final report.

Our final recommendations will focus not only, or even mainly, on the role of government but on the things that other sectors, agencies, communities and individuals can do to make sure that the UK’s trajectory towards better integration more closely matches its trajectory towards greater diversity.

In all these debates we should ask what we can do ourselves. Of course, a great deal of the RSA’s research and development  seeks to address aspects on social justice, but as CEO of an organisation with a funding model which relies on Fellows who can afford to make an annual donation I am acutely aware that the Society is just the kind of place to which recommendations from the Social Integration Commission’s final report will be addressed. Fortunately we have at least one bit of good practice to celebrate.

I was in Wales on Saturday for the RSA. It was positive event with a very impressive range of Fellows in attendance. Part of what made it good was the role played by two young people recruited as part of the RSA’s Centenary Young Fellows appeal. I hope we can build on the success of CYF to open up a continuous route for younger people to the Fellowship and that we can also explore how we might use other mechanisms to increase the Fellowship’s diversity.

It is also vital to recognise that even if our annual donation and joining criteria are somewhat restrictive that doesn’t mean we can’t engage a more diverse group of non-Fellows as partners in our work, as many of our best regions and networks already do.

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The Power to Create – more than just a pretty phrase?

September 28, 2014 by · 2 Comments
Filed under: Politics, Public policy, The RSA, Uncategorized 

The RSA has a new way of thinking about the world and the impact we want to achieve. We call it the Power to Create. It was the subject of my annual lecture, of this RSA Short and of many blogs by my colleagues, for example this excellent recent post by Adam Lent (which prompted me to contribute to his crowd funding campaign). As we had hoped, when people approach a set of ideas positively but with different perspectives those ideas can develop in many interesting ways.

Over the last couple of days, speaking to various people now back from Manchester, I have questioned the tone and content of Labour’s conference, particularly the assumption that most people are victims who can only be saved by the benign power of the central state. In defending the conference and critiquing the Power to Create my Labour friends’ key argument can be summed up as; ‘that’s all very well, but what does it mean to a constituent with a badly paid insecure job or to an exhausted carer relying on ever more meager state support?’

Their issue is not with the idea that everyone can and should live creative lives but with the gap between this idea and the practical reality faced by millions of hard pressed people. How can Government help people live creatively when it is hard enough helping people survive? This is a serious point but I think it can be addressed.

As I have argued, the Power to Create takes a somewhat wary view of central Government interventions: social policy needs to be less about trying to change people or achieve particular outcomes for them and more about enabling more people to be able to take control of their lives. Civic engagement and mobilisation, often starting from the ground up tend to be more powerful tools for enduring change than merely pulling policy levers. Power should be decentralised to the lowest practical level. The experimental, iterative, user-centred approach of designers is more suited than traditional policy making to solving problems in today’s ever faster changing, ever more complex world.

To take three examples from the Miliband speech; more new homes, a higher minimum wage and more apprentices all sound like good things, but experience tells us the pursuit of the specific goals of 200,000 more houses, £8 an hour and equivalence with graduates may also have unwanted side effects. Might it be better to aim for greater parity between housing tenures, to focus on choice and quality in young people’s education rather than a quantitative target (other similar educational targets have had at best a mixed record of success), and to work with business and localities to develop a more flexible minimum wage reflecting industrial and regional differences?

None of this means we don’t need national policy, nor that it doesn’t matter what that policy is. For example, on the deficit I tend to agree with Labour that the Treasury should set a slightly less demanding target (excluding capital investment from the deficit measure), partly because the NHS and social care are close to collapse (although here again it is not clear why the Labour leader found it necessary to specify exactly how many jobs and of what types are going to be centrally mandated for the extra funds).

The Power to Create recognises that we need some big change to facilitate a world of many smaller changes. As Adam argues, the ideal of Power to Create demands a comprehensive policy for wealth and assets, redistributing hoarded and often unproductive assets at the top and using the receipts to help the third of people who effectively have no savings and thus too little opportunity to change the direction of their life. Equally, we need elected Government to use its mandate to tackle concentrations of corporate power.

So the right type of policy, directed particularly to increasing civic capacity and individual autonomy in poorer communities is important to the Power to Create. But progress does not have to wait for a benign national policy environment. There are many practical things we could do tomorrow to enable people to have more control and more meaning in their lives.

At the RSA we are putting ever more focus on institutions as how they work can be a big barrier to, or enabler of, human creativity. Organisations that are dynamic, mission driven and where employees are encouraged to work together in teams with significant autonomy succeed through generating the Power to Create in their employees. Given that only one in five British managers have had management training it is perhaps not surprising that over third of workers say their talents are not being used at work or that national productivity is so low (in my experience the way people are treated within the higher echelons of political parties and Whitehall all too often exemplifies bad practice).

And when it comes to public services, what matters to people is not just what is provided but the way it is provided. The RSA promotes the principle of social productivity – that public service interventions should be judged by the degree to which they enable people better to contribute to meeting their own needs. Jocelyne Bourgon and her colleagues talk about civic effects such as growing capacity in communities being as important as more traditional public policy outputs. Even if there was no national policy change for five years a more collaborative, creative, open ethos in national and local government could still reap impressive results.

Which leads to a final response to the charge that the RSA’s thinking is too abstract and idealistic. As well as suggesting a set of broad goals to pursue, the Power to Create also helps describes a set of principles to apply today. It means a commitment to live creatively and to see that potential in every other person, living up to our capabilities and trusting in the capabilities of others. Perhaps the most underwhelming aspect of Ed Miliband’s speech was that at no stage did he seem to feel he could trust his audience – in the conference hall or in the country – to deal with anything that was intellectually, politically or personally challenging.

Which takes me back to the beginning. When I made all these arguments to my Labour friend she replied; ‘but people don’t want challenge, they want hope’. To which my answer is this; it is not hope that leads to action but action that leads to hope. The party political model of change tells us to rest our hopes on the right people getting into office, the Power to Create is a call to action starting right now.

 

 

 

 

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The nature of the present crisis

September 9, 2014 by · 9 Comments
Filed under: Politics, Public policy, The RSA 

As my colleague Adam Lent has argued, whether the result is disaster or near death experience for the UK the way the Scottish referendum campaign has unfolded is the most powerful indication yet of the enfeeblement of the Westminster political elite. Other consequential possibilities for humiliation loom large, including a strong showing for UKIP at the next General Election and a vote to leave the European Union. Whatever the virtues of Scottish independence, Mr Farage and national sovereignty there is no doubt each cause benefits hugely from our loss of faith in an establishment which has in one form or another held sway since the emergence of modern Parliamentary democracy in the mid nineteenth century.

People are angry about other people, about their own lives and about the state of their country. After first blaming each other the politicians promise to address the causes of our anger but virtually no one – including, one strongly suspects, themselves – believes a word of it. It is human to focus on the personalities but vital that we interpret the legitimacy crisis as more than a unfortunate coming together of events and poor leadership.

Think of it this way. For the overwhelming majority of human beings for nearly all of our evolution from nomads to particle physicists three conditions applied. First, we only knew much about, or engaged with, people much like ourselves. Those unlike us were assumed to be enemies or curiosities. Second, we lived under conditions of scarcity with relatively simple material expectations and needs. Third, we accepted and generally deferred to relatively fixed hierarchies of power and prestige based on religion, bloodline or more latterly class.

Since the Enlightenment, with occasional backtracks and by-ways, the West has been accelerating ever faster away from the conditions in which our social character and deep culture developed. Things cannot be reversed. Nor should they be because the progressive future involves transcending these conditions to reach a higher stage of human flourishing. This is the stage of cosmopolitan citizens inhabiting a cosmopolitan world. It is stage in which individual aspiration is focussed on the things that make life most enjoyable and fulfilling; friendship, generosity, autonomy, creativity. This is the stage where we govern ourselves identifying, discussing and solving problems together naturally and continuously in ways in which we only now occasionally do in the very best or very worst of circumstances.

But we now inhabit a disorientating and dark twilight world. Forced to live among strangers and in a shrinking world but not knowing how to understand, empathise and collaborate with those different to ourselves. Obsessed with an individualistic and materialistic account of success and achievement and then either finding it we can’t attain it or – almost as bad – that it is meaningless when we do. Unwilling to be governed but not yet willing or able to govern ourselves.

(Note that that each of these transitions concerns broadly one of the three main forms of social power; respectively solidarity, individual aspiration and authority. Each of the three cylinders which pump the engine of progress is cracked. This is why rich, technologically advanced, reasonably well educated societies seem unable to solve many of their biggest challenges; for example, tackling inequality, responding to population ageing, facing up to climate change.)

If this all seems too big and too abstract it can be brought back to topical concerns. The first painful transition from tribalism to cosmopolitanism is reflected in wars of religion and identity, the upsurge of anti-immigrant feeling or the inability of international governance to cope with international problems. The second, from scarcity to post materialism, is reflected in rage about living standards, in massive personal debt and in the various ailments of affluence. And the third, from tradition and deference to self-government in our current contempt for our leaders, only surpassed by the incoherence of our collective aspirations (as Ben Page from IPSOS Mori famously put it ‘the British people know what they want. It is very clear: American tax rates and Swedish public services’).

Thus the immediate crisis is a shallow and dispiriting manifestation of a shift which is more profound and difficult but which, hard though it is to believe, contains the possibility of a leap forward for humanity. Of course, huge generalisations are involved in this chronology: the future is already out there and the past clings on like burnt fat on a frying pan.

What then is to be done? First, progressives – however critical they are of the present – must never forget their belief in progress. Whilst the big picture still leaves lots of scope for debate about what to do next, we must keep always in view the vision of the cosmopolitan, post materialist, self-governing future. Indeed we should work harder to describe a practical utopia; what such a world might look and feel like.

Second, while the steps to transition will, in the main, be taken by us not for us, right now we need leadership like rarely before: Leaders who can confront us with the truth of the current crisis and inspire us with the possibility of transformative progress. Instead we have futile and dishonest promises to slash immigration, to extricate ourselves from global interdependency, cut taxes or energy bills, restore trust to politics by electing this career politician in hoc to his increasingly unrepresentative party not that career politician in hoc to his increasingly unrepresentative party. The sight of the Clegg, Miliband and Cameron postponing their enmities, defying convention and marching on Scotland shows both that it is possible to act differently and that it takes an emergency for political leaders  to accept the need to question their stock responses.

When we as individuals face personal crisis, our first response may be to do differently but our eventual realisation may be the need to be differently. Trapped by our decaying democratic systems and the disastrous idea that politics is analogous to retail consumerism, our political elite run in circles trying to discover what they can do to address our rage. Instead we must encourage them to link social transformation to personal transformation by questioning deeply the very idea of what it is to be a leader – a creative leader – in these troubled times.

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